Chat Support Specialist

Job Description:

We are looking for a dedicated and reliable Chat Support Specialist to join our team at Xerox in Basel, Switzerland. As a part-time Associate Level position, you will be responsible for providing exceptional customer support through chat communication.

Responsibilities: - Responding to customer inquiries and resolving issues via chat in a timely and professional manner - Providing technical support for Xerox products and services - Collaborating with other support teams to ensure customer satisfaction - Utilizing negotiation skills to find solutions that meet the needs of both the customer and the company - Identifying opportunities for innovation and process improvement within the chat support system - Keeping accurate records of customer interactions and transactions

Requirements: - At least 4 years of experience in customer service or technical support - Strong communication skills with the ability to work independently - Reliable and able to handle multiple tasks simultaneously - Ability to think creatively and find innovative solutions to customer problems - Proficiency with chat support systems and technology - A passion for delivering excellent customer service - Proficient in negotiation techniques

Benefits: - Parental leave for new parents - Opportunities for training and professional development - Paid overtime for additional hours worked

Working Environment: At Xerox, we are a company that transcends borders, promoting collaboration on a global scale. Our diverse team is dedicated to providing the best possible support for our customers.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.