Chat Support Specialist - Work from home

Job Description:

Mövenpick Hotels & Resorts is seeking a Chat Support Specialist to join our team on a part-time basis, working remotely from home. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to start their career in the hospitality industry. The ideal candidate will be reliable, motivated, detail-oriented, and a team player.

Responsibilities: - Respond to customer inquiries and provide support via chat regarding hotel reservations, amenities, policies, and other related queries - Assist with resolving customer issues in a timely and professional manner - Collaborate with other team members to ensure seamless customer service experience - Maintain accurate records of customer interactions and transactions - Stay up to date on hotel promotions and offerings to provide accurate information to customers - Uphold the company's high standards for customer service and professionalism

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using chat support tools and systems - Ability to work independently and as part of a team - High school diploma or equivalent - Reliable internet connection and a quiet workspace - Attention to detail and a strong focus on customer satisfaction - Cooperation and willingness to learn and adapt in a fast-paced environment

Benefits: - Travel and spending expenses covered - Free accommodation at Mövenpick Hotels & Resorts properties - Life insurance coverage

Working Environment: At Mövenpick Hotels & Resorts, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service to our guests and creating memorable experiences. As a Chat Support Specialist, you will be an integral part of our customer service team, ensuring that every guest interaction is positive and efficient.

Equal Opportunity Statement: Mövenpick Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to Apply: May 22, 2024

Join our team and be a part of the Mövenpick Hotels & Resorts family, where your commitment to excellence and passion for hospitality are valued and rewarded. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.