Client Relations Assistant

Job Description:

We are looking for a motivated and resourceful Client Relations Assistant to join our team at McDonald’s in Zurich, Kanton Zurich, CH. As a Client Relations Assistant, you will be responsible for managing client relationships, resolving customer complaints, and supporting the Client Relations Manager in day-to-day operations.

Responsibilities: - Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services - Handle customer inquiries and complaints in a professional and timely manner - Assist in the creation of client communications, such as newsletters and promotional materials - Collaborate with other departments to ensure seamless communication and delivery of services to clients - Conduct market research to identify potential clients and develop strategies to attract them - Utilize data and analytics to inform decisions and drive strategic initiatives - Assist in the development and implementation of client retention strategies - Perform administrative tasks as needed to support the Client Relations Manager

Requirements: - 2 years of experience in a client relations or customer service role - Resourceful and motivated individual who is able to work independently and as part of a team - Strong leadership and negotiation skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and CRM software - Knowledge of customer relationship management best practices - Bachelor’s degree in business administration or a related field is preferred

Benefits: - Disability insurance - Dental insurance - Vision insurance

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.