Client Relations Associate

Job Description:

We are seeking a dynamic Client Relations Associate to join our team at Fidelity National Information Services in Zurich. As a Client Relations Associate, you will be responsible for managing relationships with our clients, ensuring their satisfaction and providing excellent customer service.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our products and services - Identify opportunities to upsell or cross-sell additional products and services to clients - Collaborate with internal teams to address client issues and deliver solutions that meet their needs - Provide ongoing support to clients, including training on products and services as needed - Maintain accurate records of client interactions and transactions in our CRM system - Assist with special projects and initiatives to improve client satisfaction and retention

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 3 years of experience in client relations or customer service - Strong interpersonal skills and the ability to communicate effectively with clients and internal teams - Confidence and adaptability to work in a fast-paced and dynamic environment - Critical thinking and decision-making skills to proactively address client needs and resolve issues - Knowledge of financial services industry and products is a plus - Proficiency in CRM software and Microsoft Office suite - Fluency in English and German is required

Benefits: - Disability insurance - Dental insurance - Employee discounts

Working Environment: At Fidelity National Information Services, we strive for excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch service to our clients and fostering a collaborative and supportive work environment.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.