Client Relations Officer - Work from home

Job Description:

First American Financial is seeking a dedicated and energetic Client Relations Officer to join our team on a part-time basis, working from home in Lausanne, Vaud, Switzerland. As a Client Relations Officer, you will be responsible for maintaining and enhancing relationships with our clients to ensure their needs are met and exceeded.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Proactively engage with clients to understand their needs and provide solutions to meet those needs - Manage client accounts, including processing orders, tracking shipments, and resolving any issues that may arise - Coordinate with internal teams to ensure client satisfaction and retention - Monitor client feedback and identify opportunities for improvement - Assist in developing and implementing strategies to enhance client relationships and increase revenue - Keep accurate records of client interactions and transactions - Adhere to company policies and guidelines to ensure client confidentiality and data security

Requirements: - 3 years of experience in client relations or a related field - Excellent communication and interpersonal skills - Ability to effectively manage projects and prioritize tasks - Strong attention to detail and problem-solving skills - Proficiency in Microsoft Office Suite - Bachelor's degree in Business Administration or a related field preferred

Personality Traits: - Dedicated: committed to providing exceptional service to clients and meeting their needs - Energetic: enthusiastic and passionate about building relationships with clients

Soft Skills: - Project Management: ability to plan, organize, and execute projects effectively - Attention to Detail: meticulous in ensuring accuracy and quality in all client interactions

Benefits: - Free food - Remote work flexibility - Gym membership

Working Environment: A flexible environment that adapts to change with speed and efficiency, allowing for collaboration and innovation.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: 2024-05-14

Join our team and help us deliver exceptional client experiences from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.