Remote Client Relations Specialist

Job Description:

As a Remote Client Relations Specialist at DTE Energy, you will be responsible for building and maintaining positive relationships with our clients. This part-time position is perfect for entry-level professionals who are looking to gain valuable experience in the energy industry.

Responsibilities: - Communicate with clients via phone, email, and video calls to address their needs and concerns - Provide timely and accurate information about our products and services - Resolve client issues and escalate complex cases to the appropriate department - Update client records and maintain accurate documentation - Collaborate with other team members to ensure a seamless client experience - Monitor client satisfaction and identify opportunities for improvement - Stay up-to-date on industry trends and best practices

Requirements: - Strong communication skills, both verbal and written - Ability to work independently and collaborate with a remote team - Resilient attitude and ability to handle challenging situations effectively - Strong problem-solving skills and ability to think on your feet - Excellent time management and organizational skills - Comfortable working in a fast-paced environment - No prior experience required, but a willingness to learn and grow in the role - Must have a reliable internet connection and access to necessary technology

Benefits: - Paid Time Off (PTO) - Disability insurance - Free accommodation for remote work - Opportunities for professional development and growth within the company

Working Environment: At DTE Energy, we strive to cultivate a sense of ownership and responsibility at every level. Our team is committed to creating a supportive and inclusive work environment where every employee has the opportunity to thrive.

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 16, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.