Client Relations Specialist

Job Description:

Domtar is seeking a part-time Client Relations Specialist to join our team in Zurich, Canton of Zurich, Switzerland. As an Associate Level role, this position requires a minimum of 2 years of experience in client relations or a related field. We are looking for a dedicated and energetic individual with a passion for innovation and leadership.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and meetings - Serve as the primary point of contact for client inquiries, requests, and escalations - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Identify opportunities for upselling and cross-selling products or services to clients - Prepare reports on client feedback, satisfaction, and retention rates - Stay up-to-date on industry trends and competitive landscape to provide clients with relevant insights and recommendations - Assist in the development and implementation of client retention strategies

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 2 years of experience in client relations or a similar role - Strong communication, negotiation, and problem-solving skills - Proficiency in CRM software and Microsoft Office suite - Ability to work effectively in a fast-paced environment and manage multiple priorities - Fluency in English, German proficiency is a plus

Benefits: - Paid sick leave - Joining Bonus - Employee discounts

Working Environment: At Domtar, you will collaborate with colleagues worldwide, fostering a global village mentality. Our team values diversity, inclusion, and teamwork to achieve our goals together.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Domtar is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.