Client Service Manager

Job Description:

Frontier Communications is seeking a motivated and dedicated Client Service Manager to join our team in Bern, Kanton Bern, CH. As a Client Service Manager, you will be responsible for managing client relationships and ensuring customer satisfaction through exceptional service delivery. This is a part-time position at a Mid-to-Senior Level, requiring a minimum of 8 years of experience in client service management.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our services - Act as the main point of contact for clients, addressing any issues or concerns in a timely and efficient manner - Collaborate with internal teams to coordinate client projects and ensure their successful completion - Analyze client feedback and data to identify areas for improvement and implement strategies to enhance customer experience - Provide regular reports and updates to management on client satisfaction and progress towards goals - Stay informed on industry trends and best practices in client service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in client service management, with a minimum of 8 years in a similar role - Strong communication and interpersonal skills - Attention to detail and excellent decision-making abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software

Personality Traits: Motivated, dedicated Soft Skills: Attention to detail, decision-making

Benefits: - Dental insurance - Visa sponsorship - Parental leave

Working Environment: At Frontier Communications, we are committed to giving back to the community through corporate social responsibility initiatives. As a Client Service Manager, you will have the opportunity to make a positive impact both within our organization and in the communities we serve.

Deadline to Apply: 2024-05-11

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.