Client Service Manager

Job Description:

As a Client Service Manager at Booz Allen Hamilton Holding, you will play a crucial role in managing client relationships and ensuring the delivery of exceptional services. Your primary responsibility will be to understand the needs and requirements of clients, develop customized solutions, and oversee the implementation process. You will act as the main point of contact between clients and the company, building strong relationships and ensuring customer satisfaction.

Responsibilities: - Develop and maintain relationships with clients, understanding their needs and expectations - Analyze client requirements and develop customized solutions to meet their needs - Coordinate with internal teams to ensure timely and successful delivery of services - Monitor and track client satisfaction levels, addressing any issues or concerns promptly - Prepare and present regular reports on client accounts and service delivery - Collaborate with sales and marketing teams to identify new business opportunities and expand client base - Stay updated on industry trends and best practices to provide innovative solutions to clients - Provide excellent customer service and support to ensure long-term relationships with clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience as a Client Service Manager or similar role for at least 7 years - Strong communication and interpersonal skills - Resilient and resourceful attitude, with the ability to handle challenging situations - Excellent analytical skills and the ability to present complex information in a clear and concise manner - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Knowledge of project management principles and practices

Personality traits: resilient, resourceful Soft skills: analysis, presentation

Benefits: - Free food - Joining Bonus - Travel opportunities

Working Environment: At Booz Allen Hamilton Holding, we strive to spark creativity and motivation in an environment that inspires greatness. We provide a dynamic and inclusive work culture that fosters innovation and collaboration.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-16

Join us at Booz Allen Hamilton Holding and take the next step in your career as a Client Service Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.