Client Service Manager

As a Client Service Manager at Ford Motor in Lausanne, Vaud, CH, you will play a crucial role in ensuring the satisfaction and retention of our valued clients. This part-time position is well-suited for a professional with mid-to-senior level experience, with at least 7 years of experience in a client-facing role.

Responsibilities: - Develop and maintain strong relationships with clients, acting as the main point of contact for all their needs and inquiries - Ensure client satisfaction through timely and effective resolution of any issues or concerns - Collaborate with internal teams to develop and implement strategies for enhancing the overall client experience - Regularly review client feedback and implement improvements where necessary - Monitor client accounts and provide regular updates on their status - Prepare and deliver reports on client performance and satisfaction levels

Requirements: - Proven experience in a client service or account management role - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and prioritize tasks effectively - Persuasive and able to influence others - Reliable and dependable - Experience in the automotive industry is a plus

Benefits: - Paid overtime - Medical coverage - Gym membership

Working environment: At Ford Motor, we are committed to paving the way for diversity and inclusivity in everything we do. As a Client Service Manager, you will have the opportunity to contribute to creating a culture of belonging where every individual is valued and respected.

Deadline to apply: 2024-07-03

Equal opportunity statement: Ford Motor is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.