Client Service Specialist

Job Description:

We are looking for a skilled Client Service Specialist to join our team at Aramark in Lausanne, Vaud, CH. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. You will be the main point of contact for clients, handling inquiries, resolving issues, and building strong relationships to ensure their satisfaction.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues that may arise. - Build and maintain strong relationships with clients to ensure their satisfaction and retention. - Coordinate with internal teams to ensure client needs are met and projects are delivered on time. - Provide support and guidance to clients on our products and services. - Actively listen to client feedback and communicate insights to the relevant teams for continuous improvement. - Utilize company systems and tools to track and manage client interactions and ensure accurate reporting.

Requirements: - Minimum of 4 years of experience in a customer service or client-facing role. - Reliable and adaptable personality traits required to effectively handle various client needs. - Strong cooperation and planning skills to coordinate with internal teams and meet client expectations. - Excellent communication skills, both written and verbal, with the ability to build rapport with clients. - Proven track record of delivering exceptional customer service and exceeding client expectations. - Proficiency in Microsoft Office suite and CRM software. - Bachelor's degree in Business Administration or related field preferred.

Benefits: - Paid sick leave to ensure your well-being. - Company transportation for convenient commuting. - Relocation allowance for eligible candidates. - Opportunity to work in a creative and innovative environment that nurtures growth and development.

Equal Opportunity Statement: Aramark is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.