Client Support Assistant

Job Description:

Implenia AG is seeking a part-time Client Support Assistant to join our team in Lausanne, Vaud, CH. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in client support roles. The ideal candidate will be driven, motivated, and possess strong cooperation and strategic planning skills.

Responsibilities: - Provide exceptional support to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction - Assist in the development and execution of strategic plans to meet client needs and achieve business objectives - Collaborate with internal teams to coordinate client projects and deliverables - Maintain accurate records of client interactions and communication - Conduct research and analysis to identify opportunities for improving client services - Support the sales team by identifying potential leads and assisting with customer retention efforts - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or related field - 3+ years of experience in a client support or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Fluent in English and French (German is a plus)

Benefits: - Parental leave - Paid sick leave - Disability insurance

Working Environment: At Implenia AG, we empower our employees to take ownership and make impactful decisions. We value collaboration, creativity, and innovation in a supportive and inclusive work environment.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Implenia AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.