Client Support Assistant - Work from home

Job Description:

TIAA, a leading financial services company, is seeking a dedicated and resourceful Client Support Assistant to join our team on a part-time basis. This is a work-from-home position based in Bern, Kanton Bern, CH. As an entry-level position, we are looking for individuals with at least 1 year of experience in a customer service or administrative role.

Responsibilities: - Providing exceptional customer service to clients via phone, email, and chat - Assisting clients with account inquiries, technical issues, and general support - Processing client requests and following up to ensure satisfaction - Collaborating with team members to improve processes and enhance the client experience - Maintaining accurate records and documentation of client interactions - Assisting with special projects and initiatives as needed

Requirements: - Strong communication skills and a customer-centric approach - Excellent planning and decision-making skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Reliable internet connection and home office setup - High school diploma or equivalent required

Benefits: - Paid sick leave - Parental leave - Free accommodation for eligible employees - Opportunity for career advancement within the company

Working Environment: At TIAA, we believe in fostering a flexible work environment that adapts to change with speed and efficiency. We provide the necessary tools and support for our employees to succeed while maintaining a healthy work-life balance.

Deadline to Apply: The deadline to apply for the Client Support Assistant position is July 7, 2024. Please submit your resume and cover letter detailing your qualifications and experience.

Equal Opportunity Statement: TIAA is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.