Client Support Assistant - Work from home

Job Description:

American Electric Power is seeking a motivated and energetic Client Support Assistant to join our team on a part-time, work-from-home basis in Geneva, Kanton Genf, CH. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service or administrative support.

Responsibilities: 1. Provide exceptional customer support to clients via phone, email, and chat. 2. Assist clients with account inquiries, issue resolution, and general support. 3. Coordinate with internal teams to ensure timely and accurate resolution of client requests. 4. Maintain detailed records of client interactions and issue resolutions. 5. Collaborate with team members to identify opportunities for process improvement. 6. Participate in training and professional development activities to enhance skills and knowledge.

Requirements: 1. Energetic and resourceful personality traits. 2. Strong time management and organizational skills. 3. Creativity in problem-solving and client interactions. 4. Excellent communication skills, both written and verbal. 5. Proficiency in Microsoft Office suite and CRM software. 6. Ability to work independently and collaborate with a remote team.

Benefits: 1. Paid overtime for hours worked beyond the standard schedule. 2. Profit sharing opportunities based on company performance. 3. Training and professional development programs to support career growth. 4. Unleash creativity in a setting that celebrates and nurtures innovation.

Equal Opportunity Statement: American Electric Power is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Deadline to Apply: July 15, 2024

If you meet the requirements and are excited about the opportunity to work with a dynamic team from the comfort of your own home, we encourage you to apply today. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.