Client Support Associate

Job Description:

As a Client Support Associate at Republic Services, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibilities will include managing client inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will be responsible for maintaining accurate client records and providing support to the sales team as needed.

Responsibilities: - Handle incoming client inquiries via phone, email, and in person - Assist clients with account setup, billing inquiries, and service requests - Resolve client issues in a timely and professional manner - Maintain accurate client records and documentation - Collaborate with the sales team to identify opportunities for upselling or cross-selling - Provide support to clients throughout the onboarding process - Act as a liaison between clients and various internal departments - Proactively identify and address potential client concerns or issues - Participate in team meetings and training sessions to stay updated on company policies and procedures

Requirements: - 4 years of relevant experience in customer service or client support - Reliable and driven with a strong work ethic - Excellent communication skills, both written and verbal - Ability to think strategically and problem-solve effectively - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Employee discounts on company products and services - Life insurance coverage - Company transportation for work-related travel

Working Environment: At Republic Services, we are committed to promoting equality and fairness for all employees. We foster a diverse and inclusive workplace where every team member is valued and respected.

Equal Opportunity Statement: Republic Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.