Client Support Manager

Job Description:

Costco is seeking a dynamic and experienced Client Support Manager to join our team in Geneva, Kanton Genf, CH. As a Client Support Manager, you will be responsible for overseeing the day-to-day operations of our client support team, ensuring a high level of customer satisfaction and retention. You will also be responsible for managing client relationships, resolving customer issues, and providing guidance and support to the client support team.

Responsibilities: - Oversee and manage the client support team, including hiring, training, and performance evaluations - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide timely and effective resolutions - Monitor team performance and ensure KPIs are met - Collaborate with other departments to improve overall customer experience - Develop and implement training programs for the client support team - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in a related field - 8+ years of experience in client support or customer service - Strong communication and interpersonal skills - Experience managing a team - Ability to make quick and effective decisions - Highly creative and innovative thinking - Hardworking and confident demeanor

Benefits: - Gym membership - Employee discounts - Relocation allowance

Working environment: At Costco, we provide opportunities for unlimited personal and professional growth. We believe in fostering a supportive and collaborative work environment where employees can thrive and excel in their careers.

Deadline to apply: 2024-05-16

Equal Opportunity Statement: Costco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.