Client Support Manager

Job Description:

Symantec, a global leader in cybersecurity solutions, is seeking a part-time Client Support Manager to join our team in Zurich, Switzerland. As a mid-to-senior level professional with at least 6 years of experience in client support and management, you will be responsible for providing top-tier support to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, issues, and requests in a timely and professional manner. - Build and maintain strong relationships with clients, understanding their unique needs and proactively anticipating future requirements. - Collaborate with cross-functional teams to resolve client issues and deliver solutions that exceed expectations. - Conduct regular client meetings to review performance metrics, gather feedback, and drive continuous improvement. - Develop and implement client support strategies that align with company goals and objectives. - Analyze client data and trends to identify opportunities for upselling and cross-selling additional products and services. - Provide training and guidance to junior team members to ensure consistent and high-quality support delivery. - Keep abreast of industry trends and best practices in client support and leverage this knowledge to enhance our offerings.

Requirements: - Bachelor's degree in a relevant field (e.g., Business Administration, Computer Science) or equivalent work experience. - Proven track record of success in client support and management roles, ideally in the technology or cybersecurity industry. - Strong communication and interpersonal skills, with the ability to effectively interact with clients at all levels. - Demonstrated problem-solving abilities and a customer-focused mindset. - Proficiency in CRM systems and other client support tools. - Independent and adaptable, with the ability to thrive in a fast-paced and changing environment. - Strong cooperation and planning skills, with a proactive and solution-oriented attitude. - Fluent in English; knowledge of additional languages is a plus.

Benefits: - Paid overtime for additional hours worked. - Life insurance coverage. - Free accommodation for business travel. - Opportunities for professional growth and development. - Supportive working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: Symantec is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status under applicable laws. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.