Remote Client Support Manager

Job Description:

Spirit AeroSystems Holdings is seeking a Remote Client Support Manager to join our team in Zurich, Kanton Zurich, Switzerland. This part-time position is ideal for a motivated individual with at least 7 years of experience in client support management. The successful candidate will be responsible for providing remote support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally - Coordinate with internal teams to resolve client issues and ensure a high level of customer satisfaction - Develop and maintain client relationships, identifying opportunities for upselling and cross-selling - Analyze client feedback and data to identify trends and areas for improvement - Collaborate with the sales team to ensure client retention and growth - Provide training and guidance to junior support staff - Stay up-to-date on industry trends and best practices in client support management

Requirements: - 7+ years of experience in client support management - Strong communication and interpersonal skills - Driven and energetic personality - Ability to negotiate and problem-solve effectively - Proven track record of meeting and exceeding client expectations - Proficiency in remote support tools and software - Bachelor's degree in a related field is preferred

Benefits: - Company-provided equipment for remote work - Joining bonus for new hires - Medical coverage for employees and their families

Working Environment: Our team leverages data to inform decisions and drive strategic initiatives. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow professionally.

Deadline to Apply: All applications must be submitted by July 3, 2024.

Equal Opportunity Statement: Spirit AeroSystems Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.