Client Support Manager - Work from home

Job Description:

As a Client Support Manager at St. Jude Medical, you will be responsible for managing client relationships and ensuring the overall satisfaction of our customers. This position is a part-time remote role, allowing you to work from the comfort of your own home. We are seeking a candidate with at least 8 years of experience in client support or a related field.

Responsibilities: - Develop and maintain strong relationships with clients by providing exceptional customer support - Act as the main point of contact for all client inquiries, concerns, and escalations - Conduct regular check-ins with clients to assess satisfaction and address any issues proactively - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Analyze client feedback and data to identify trends and opportunities for improvement - Develop and implement strategies to enhance the overall client experience

Requirements: - 8+ years of experience in client support or a related field - Proven track record of managing client relationships and delivering exceptional customer service - Strong communication and interpersonal skills - Adaptable and motivated individual who can thrive in a remote work environment - Ability to analyze data and conduct research to inform decision-making - Bachelor's degree in a related field is preferred - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Paid overtime - Company-provided equipment - Life insurance coverage

Equal Opportunity Statement: St. Jude Medical is an equal opportunity employer and is committed to a diverse and inclusive workplace. We value and respect all perspectives and strive to create an environment where everyone feels empowered and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an E-Verify participating employer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.