Client Support Manager - Work from home

Job Description: We are seeking a passionate and resilient Client Support Manager to join our team at Molina Healthcare. This is a remote, part-time position based in Zurich, Kanton Zurich, CH. As an Associate Level professional with at least 5 years of experience in client support or customer service, you will play a crucial role in ensuring client satisfaction and retention.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, issues, and feedback promptly and effectively - Build and maintain strong relationships with clients through regular communication and proactive outreach - Collaborate with internal teams to resolve client-related issues and ensure timely resolution - Develop and deliver client presentations, trainings, and reports to drive engagement and understanding of our services - Negotiate contracts, renewals, and service agreements with clients to meet their needs and company objectives - Monitor client satisfaction metrics and implement improvements as needed to enhance the client experience - Stay up-to-date on industry trends, market conditions, and competitor activities to advise clients on best practices - Support the sales team in identifying upsell and cross-sell opportunities within existing client accounts

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in client support or customer service role, preferably in the healthcare industry - Strong presentation and negotiation skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a virtual team - Proficiency in Microsoft Office Suite and CRM software - Fluency in English and German is required

Benefits: - Free accommodation for remote work setup - Visa sponsorship for non-local candidates - Disability insurance coverage - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees feel valued and respected. We encourage applications from individuals of all backgrounds and abilities.

Deadline to Apply: May 1, 2024

If you meet the requirements and are passionate about providing exceptional client support, we encourage you to apply for the Client Support Manager position at Molina Healthcare. Join us in our mission to make a positive impact on the healthcare industry and the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.