Client Support Manager - Work from home

Job description:

We are seeking a highly motivated and energetic Client Support Manager to join our team at AmerisourceBergen, a leading pharmaceutical services company. This is a remote, part-time position based in Bern, Kanton Bern, Switzerland.

Responsibilities: - Serve as the primary point of contact for assigned clients, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with clients, providing exceptional service and support to drive client satisfaction and retention - Collaborate with internal teams to ensure seamless execution of client requests and projects - Conduct regular check-ins with clients to assess satisfaction, identify opportunities for growth, and address any concerns - Assist in the development and implementation of client support strategies to improve overall client experience - Prepare and deliver regular reports on client engagement, satisfaction, and key performance indicators

Requirements: - Bachelor's degree or equivalent experience required - Minimum of 7 years of experience in client support or account management - Strong negotiation and planning skills - Energetic and motivated individual with a passion for client service - Excellent communication and interpersonal skills - Ability to work independently and manage multiple priorities effectively - Proficiency in Microsoft Office suite and CRM software

Benefits: - Parental leave - Relocation allowance - Vision insurance

Working environment: At AmerisourceBergen, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a workplace where all employees feel valued and supported.

Equal opportunity statement: AmerisourceBergen is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.