Client Support Manager - Work from home

Job Description:

We are looking for a Client Support Manager to join our team at J.M. Smucker. This is a part-time position that offers the flexibility to work from home. As a Client Support Manager, you will be responsible for managing relationships with our clients, ensuring their satisfaction and driving business growth.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients, working to understand their needs and preferences - Collaborate with internal teams to develop and implement strategies for client retention and growth - Monitor client satisfaction and proactively address any issues to ensure a positive experience - Analyze client data and trends to identify opportunities for upselling and cross-selling - Develop and implement client support processes and procedures to streamline operations and improve efficiency - Provide regular reports and updates to upper management on client satisfaction and business performance

Requirements: - Bachelor's degree in Business Administration or related field - 7 years of experience in client support or account management - Strong communication and interpersonal skills - Adaptable and energetic personality traits - Attention to detail and strategic planning skills - Ability to work independently and collaboratively in a fast-paced environment

Benefits: - Profit sharing - Gym membership - Travel opportunities

Working Environment: At J.M. Smucker, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: J.M. Smucker is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.