Client Support Manager - Work from home

Job Description:

We are looking for a Client Support Manager to join our team at Foot Locker. This position is a part-time, work-from-home opportunity based in Geneva, Kanton Genf, CH. The ideal candidate will have at least 7 years of experience in a similar role with mid-to-senior level seniority.

Responsibilities: - Serve as the main point of contact for clients, building strong relationships and providing excellent customer support - Manage client accounts, ensuring all needs are met and issues are resolved in a timely manner - Collaborate with internal teams to address client needs and deliver on service expectations - Provide regular updates to clients on account status and any relevant information - Identify opportunities for upselling or cross-selling products and services to existing clients - Develop and maintain client satisfaction by exceeding expectations and delivering exceptional service - Utilize CRM software to track client interactions and manage account information - Attend regular team meetings and training sessions to stay informed on company updates and client needs

Requirements: - 7 years of experience in client support or a related field - Hardworking individual with a confident attitude - Strong cooperation skills to collaborate effectively with clients and internal teams - Excellent planning abilities to prioritize tasks and manage workload efficiently - Familiarity with CRM software and proficiency in Microsoft Office suite - Strong communication skills, both verbal and written - Ability to work independently and remotely - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Company equipment provided for remote work - Remote work flexibility - Paid Time Off (PTO) for part-time employees - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 12, 2024

If you meet the requirements and are interested in joining our team as a Client Support Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.