Client Support Officer - Work from home

Job Description:

Miele Switzerland is seeking a Client Support Officer to join our team and work from home in Geneva, Kanton Genf, CH. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels. This is a part-time position at the Associate Level, requiring at least 2 years of experience in a similar role.

Responsibilities: - Responding to client inquiries and concerns via phone, email, or chat in a timely and professional manner - Troubleshooting and resolving client issues to ensure customer satisfaction - Maintaining accurate records of client interactions and transactions - Collaborating with other departments to address client needs - Providing feedback to management on customer trends and concerns - Helping to develop and improve customer support processes - Adhering to company policies and procedures to ensure consistent service delivery

Requirements: - Confident and adaptable personality - Excellent time management and planning skills - 2+ years of experience in customer support or a related field - Proficiency in using customer support software and tools - Strong communication skills, both verbal and written - Ability to work independently and as part of a team - High school diploma or equivalent required - Must have a quiet and dedicated workspace at home - Fluent in English and French (German and Italian language skills are a plus)

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Dental insurance coverage - Opportunity for career growth and development - Supportive and inclusive work environment - Flexible work hours

Equal Opportunity Statement: Miele Switzerland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: 2024-05-15

If you meet the requirements and have a passion for providing exceptional customer service, we encourage you to apply for the Client Support Officer position at Miele Switzerland. Join us in empowering employees to take ownership and make impactful decisions while working from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.