Client Support Representative

Job Description:

Textron, a leading company in the aerospace and defense industry, is seeking a Client Support Representative to join our team in Lausanne, Vaud, CH. This part-time position is ideal for entry-level individuals who are passionate about providing exceptional customer service and enjoy working independently.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Provide product support and guidance to clients, ensuring they have a positive experience with our services - Conduct research to identify customer needs and preferences, and make recommendations for product improvements - Assist in planning and coordinating client meetings, events, and training sessions - Collaborate with other team members to exceed customer expectations and deliver delight to every client interaction

Requirements: - No prior experience required, but a strong passion for customer service is a must - Excellent planning and organizational skills, with the ability to prioritize tasks effectively - Ability to work independently and take initiative when resolving customer issues - Strong research skills to gather information and provide accurate recommendations to clients - Must be a team player with a positive attitude and a commitment to delivering exceptional customer service

Personality Traits: - Independent: Ability to work autonomously and take ownership of client relationships - Passionate: Enthusiastic about providing top-notch customer support and enhancing the client experience

Soft Skills: - Planning: Ability to create detailed plans and schedules to meet customer needs - Research: Proficiency in gathering information and analyzing data to make informed decisions

Benefits: - Free food: Enjoy complimentary meals and snacks during your shifts - Travel opportunities: Explore new destinations with travel opportunities for work-related events - Gym membership: Stay active and healthy with a complimentary gym membership

Working Environment: At Textron, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is committed to providing exceptional support to our clients and fostering a positive work environment for all employees.

Deadline to Apply: Interested candidates should submit their applications by May 11, 2024.

Equal Opportunity Statement: Textron is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.