Client Support Representative

Job Description:

Williams is seeking a dedicated and resilient Client Support Representative to join our team in Bern, Kanton Bern, Switzerland. As an Associate-level position, the ideal candidate will have a minimum of 2 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service to clients through various communication channels including phone, email, and chat - Handle client inquiries, complaints, and escalations in a timely and professional manner - Assist clients with account setup, troubleshooting, and problem resolution - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Use project management skills to prioritize tasks and manage multiple client requests simultaneously - Conduct analysis on client data and feedback to identify trends and opportunities for improvement - Continuously learn and adapt to stay ahead in a rapidly changing world of client support - Maintain accurate records of client interactions and follow-up actions

Requirements: - 2+ years of experience in a customer support or client services role - Resilient and dedicated personality traits to handle challenging situations and consistently deliver excellent service - Strong project management skills to prioritize tasks and manage time effectively - Analytical mindset to interpret data and provide insights to improve client satisfaction - Excellent communication skills with a professional and positive attitude - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Fluency in German and English is required

Benefits: - Employee discounts on company products - Profit sharing opportunities - Company-provided equipment for remote work

Equal Opportunity Statement: Williams is an equal opportunity employer and we welcome applicants from all backgrounds. We believe that diversity is critical to our success and strive to create an inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 10, 2024

If you meet the qualifications and are ready to take on a challenging and rewarding role as a Client Support Representative at Williams, we encourage you to apply before the deadline. Join our team and make a difference in the lives of our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.