Remote Client Support Representative

Job Description:

Ryder System is currently seeking a Remote Client Support Representative to join our dynamic team in Geneva, Kanton Genf. This part-time position is ideal for individuals with at least 3 years of experience who are passionate, motivated, and possess exceptional people management and communication skills. As an Associate Level Remote Client Support Representative, you will be responsible for providing high-quality support to our clients through various remote communication channels.

Responsibilities: - Engage with clients remotely to address their inquiries, issues, and concerns in a timely and professional manner - Maintain a high level of customer satisfaction through effective communication and problem-solving - Collaborate with internal teams to escalate complex client issues and ensure timely resolution - Keep detailed records of client interactions and follow up as needed - Provide product and service information to clients and assist with troubleshooting technical issues - Identify opportunities to upsell products or services to existing clients - Stay up-to-date on industry trends and best practices to better assist clients - Assist in training new team members and sharing best practices

Requirements: - Minimum of 3 years of experience in a client-facing role - Excellent communication skills, both written and verbal - Strong people management skills and the ability to build rapport with clients - Proven track record of delivering exceptional customer service - Proficiency in using remote communication tools and CRM software - Ability to work independently and prioritize tasks effectively - Experience in a remote work environment is a plus - Passion for providing outstanding support to clients

Benefits: - Gym membership - Vision insurance - Company equipment provided for remote work

Working Environment: At Ryder System, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to be adaptable, innovative, and proactive in their approach to client support.

Equal Opportunity Statement: Ryder System is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

Deadline to apply: June 26, 2024

Join our team and be part of a company that values your passion, motivation, and dedication to providing exceptional client support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.