Client Support Representative

Job Description:

We are seeking a hardworking and independent Client Support Representative to join our team at Casey’s General Stores in Basel, Kanton Basel Landschaft, CH. As an entry-level position, no prior experience is required, making this an ideal opportunity for someone looking to start their career in customer service.

Responsibilities: - Provide exceptional customer support through various channels including phone, email, and chat - Address customer inquiries, complaints, and feedback in a professional and timely manner - Process orders, returns, and refunds accurately and efficiently - Maintain a high level of attention to detail when entering customer information into our database - Work closely with the sales team to ensure customer satisfaction and retention - Assist with troubleshooting technical issues and escalating complex problems to the appropriate team - Collaborate with other departments to improve overall customer experience - Meet and exceed individual and team performance goals

Requirements: - Strong communication skills both written and verbal - Ability to work independently and prioritize tasks effectively - Negotiation skills to handle customer complaints and resolve conflicts - Attention to detail to ensure accurate data entry and order processing - High school diploma or equivalent required - Proficiency in Microsoft Office and CRM software is a plus - Ability to work well under pressure in a fast-paced environment - Willingness to learn and adapt to changing priorities - Must be a team player with a positive attitude

Benefits: - Company-provided equipment for remote work - Gym membership reimbursement - Relocation allowance for eligible candidates

Working Environment: At Casey’s General Stores, we offer a flexible and dynamic work environment that embraces change with speed and efficiency. We value diversity and inclusion and provide equal opportunities for all employees to grow and succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.