Remote Client Support Specialist

Job Description:

We are seeking a talented Remote Client Support Specialist to join our team at ManpowerGroup in Lausanne, Vaud. As an Entry Level position, the ideal candidate will have at least 1 year of experience and possess a passion for providing excellent customer service.

Responsibilities: 1. Provide remote support to clients via phone, email, and online chat. 2. Assist clients with questions, concerns, and issues related to our services. 3. Develop and maintain strong relationships with clients to ensure customer satisfaction. 4. Collaborate with internal teams to escalate and resolve client issues in a timely manner. 5. Manage and prioritize incoming client inquiries to meet service level agreements. 6. Utilize negotiation skills to address client needs and deliver solutions. 7. Maintain accurate and detailed records of client interactions and resolutions. 8. Stay up-to-date on industry trends and best practices to better support clients. 9. Contribute to team meetings and brainstorm innovative ideas for improving client support services.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Strong communication skills and a dedication to providing exceptional customer service. 3. Proficiency in time management to handle multiple client inquiries simultaneously. 4. Ability to work independently and as part of a team in a virtual environment. 5. A passion for helping clients and solving problems effectively. 6. Demonstrated negotiation skills and the ability to think creatively to find solutions. 7. Experience in a customer support or client-facing role is a plus.

Personality Traits: - Passionate about delivering excellent client support. - Dedicated to ensuring client satisfaction and building strong relationships.

Soft Skills: - Strong negotiation skills to address client needs effectively. - Excellent time management abilities to prioritize and handle client inquiries efficiently.

Benefits: - Life insurance coverage. - Parental leave for eligible employees. - Opportunities for training and professional development to enhance skills and career growth.

Equal Opportunity Statement: At ManpowerGroup, we are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and fairness. We welcome applicants from all backgrounds and strive to provide equal opportunities for employment and advancement within our organization.

If you are a passionate and dedicated professional with excellent client support skills, we encourage you to apply for the position of Remote Client Support Specialist before the deadline on May 18, 2024. Join our team and be part of an organization that leads the industry through cutting-edge ideas and solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.