Client Support Specialist

Job Description: We are seeking a Client Support Specialist to join our team at Humana in Geneva, Kanton Genf, CH. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to clients while maintaining a high level of professionalism and efficiency. This is a part-time position at the Associate Level, requiring at least 3 years of experience in a similar role.

Responsibilities: - Answering client inquiries via phone, email, and in-person in a timely and professional manner - Assisting clients with account maintenance, billing inquiries, and resolving any issues that may arise - Educating clients on products and services offered by the company - Collaborating with other departments to ensure client needs are met - Maintaining accurate and up-to-date client records in the database - Providing feedback to management on ways to improve client satisfaction and retention - Participating in team meetings and training sessions to stay informed on company policies and procedures

Requirements: - Energetic and motivated personality with a strong desire to help others - Excellent planning and critical thinking skills - Ability to work independently and as part of a team in a fast-paced environment - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Fluency in English and French is preferred - Bachelor's degree in Business Administration or related field is a plus

Benefits: - Paid overtime - Retirement plan - Visa sponsorship for eligible candidates

Working Environment: At Humana, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where employees can thrive and grow in their careers.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.