Contact Center Assistant

Job Description:

Zehnder Group AG is seeking a highly motivated and detail-oriented Contact Center Assistant to join our team in Zurich, Kanton Zurich, CH on a part-time basis. As an Associate Level employee, you will be responsible for providing support to our contact center team in delivering exceptional customer service to our clients.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with placing orders, processing returns, and resolving any issues or concerns - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure seamless communication and coordination - Provide administrative support as needed, such as data entry and filing - Stay informed about company products and services to better assist customers - Uphold company policies and procedures to ensure customer satisfaction

Requirements: - 2 years of experience in a customer service or contact center role - Independent and driven personality traits - Strong time management skills and attention to detail - Excellent communication and interpersonal skills - Proficiency in Microsoft Office applications - Ability to work well in a fast-paced and dynamic environment

Benefits: - Remote work flexibility - Gym membership - Profit sharing - Opportunities for career growth and advancement - A supportive and inclusive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Zehnder Group AG is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

Deadline to apply: May 8, 2024

If you meet the requirements and are interested in joining our team, please submit your application by the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity with Zehnder Group AG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.