Remote Contact Center Assistant

Job Description:

Citigroup is currently seeking a passionate and driven Remote Contact Center Assistant to join our team in Basel, Kanton Basel Landschaft, CH. This is a part-time position ideal for individuals looking to gain entry-level experience in the financial industry.

Responsibilities: - Handle inbound and outbound calls from customers, providing exceptional customer service and resolving inquiries or issues efficiently - Assist customers with account inquiries, transactions, and technical support - Follow company guidelines and procedures to ensure compliance and data security - Collaborate with team members and other departments to meet customer needs and achieve company goals - Utilize decision-making skills to address customer concerns and find solutions - Demonstrate strong negotiation skills when dealing with difficult situations or customers

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work independently and as part of a team - Proficient in using computer systems and software - Flexible schedule to accommodate part-time hours - Passion for providing excellent customer service and a drive to succeed - Ability to make sound decisions and negotiate effectively - No prior experience required, training will be provided

Benefits: - Profit sharing opportunities based on company performance - Company transportation options for commuting to and from work - Disability insurance coverage for peace of mind

Working Environment: At Citigroup, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing the best possible service to our customers and supporting each other in achieving success.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.