Remote Contact Center Assistant

Job Description:

AmerisourceBergen is seeking a Remote Contact Center Assistant to join our team in Geneva, CH. As a part-time Associate Level position, this role requires a minimum of 3 years of experience in a similar role. The ideal candidate will be hardworking, motivated, possess strong decision-making skills, and be able to work effectively in a cooperative environment.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and efficient manner. 2. Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have. 3. Provide product information and recommendations to customers as needed. 4. Enter customer data accurately into the system and update records as necessary. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Follow company policies and procedures to meet customer satisfaction goals.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Excellent verbal and written communication skills. 3. Proficient in using CRM software and Microsoft Office Suite. 4. Ability to multitask and prioritize tasks effectively. 5. Strong decision-making skills and the ability to work well in a team environment. 6. Must have a quiet home office space and reliable internet connection. 7. High school diploma or equivalent required; additional education or certifications a plus.

Benefits: 1. Remote work flexibility 2. Dental insurance 3. Gym membership

Working Environment: At AmerisourceBergen, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all employees have the opportunity to succeed and grow.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: AmerisourceBergen is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.