Contact Center Associate

Job Description:

Genworth Financial is seeking a Contact Center Associate to join our team in Zurich, Kanton Zurich, CH on a part-time basis. As an Associate Level professional with at least 3 years of experience in customer service or contact center roles, you will be responsible for handling inbound and outbound calls, emails, and other communication channels to provide excellent service to our clients.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Identify and escalate priority issues to the appropriate department - Maintain accurate records of customer interactions and transactions - Meet and exceed performance metrics related to customer satisfaction, productivity, and quality - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Collaborate with team members to improve processes and enhance the customer experience - Adhere to company policies and procedures at all times - Other duties as assigned

Requirements: - At least 3 years of experience in customer service or contact center roles - Independent and driven personality traits - Strong cooperation and adaptability skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office suite and CRM software - High school diploma or equivalent required

Benefits: - Company-provided equipment - Paid sick leave - Travel & spending expenses reimbursement - Opportunity for growth and development within the company

Working Environment: At Genworth Financial, we thrive in an energetic and rapidly evolving work setting where teamwork and collaboration are key to success. We value diversity and inclusion, and we are committed to creating a positive and supportive work environment for all employees.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.