Contact Center Associate - Work from home

Job Description:

Lear is seeking a motivated Contact Center Associate to join our team in Zurich, CH. This is a part-time, work from home opportunity for individuals with at least 2 years of experience in a similar role. The ideal candidate will be independent, energetic, possess strong strategic planning and critical thinking skills.

Responsibilities: - Handle inbound and outbound customer calls, emails, and chats in a professional manner - Provide exceptional customer service and resolve customer issues efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with team members to meet and exceed customer satisfaction goals - Leverage data to inform decisions and drive strategic initiatives

Requirements: - 2+ years of experience in a contact center or customer service role - Strong communication skills and attention to detail - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer service software - Strategic planning and critical thinking skills - Energetic and motivated personality

Benefits: - Paid overtime - Retirement plan - Paid Time Off (PTO)

Equal Opportunity Statement: Lear is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to apply: 2024-05-06

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.