Contact Center Associate - Work from home

Job Description:

Univar, a leading global chemical distribution company, is seeking a Contact Center Associate to join our team on a part-time basis, working from home in Bern, Kanton Bern, CH. This is an Associate Level position, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information, product recommendations, and solutions to customer inquiries - Process orders, returns, and exchanges according to company policies - Utilize strategic planning and research skills to identify customer needs and upsell additional products or services - Maintain a high level of customer satisfaction through effective communication and problem-solving - Collaborate with other team members to ensure seamless customer service delivery - Continuously stay updated on product knowledge, pricing information, and company policies

Requirements: - Previous experience in a customer service or contact center role - Strong communication and interpersonal skills - Confident and energetic personality - Ability to work independently and manage time effectively - Strategic planning and research skills - Proficient in using CRM systems and Microsoft Office suite - Fluent in English and German (additional languages are a plus)

Benefits: - Company-provided equipment for remote work - Visa sponsorship opportunities for eligible candidates - Parental leave benefits - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Univar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 10, 2024

Join Univar's dynamic team as a Contact Center Associate and be a part of our commitment to providing exceptional customer service and fostering a supportive working environment for all employees. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.