Contact Center Manager

We are seeking a highly experienced and dynamic Contact Center Manager to join our team at VF in Zurich, Switzerland. As a Contact Center Manager, you will be responsible for overseeing all aspects of our contact center operations, ensuring the highest level of customer service and satisfaction.

Responsibilities: 1. Lead and manage a team of contact center agents to deliver exceptional customer service and achieve performance targets. 2. Develop and implement strategies to optimize contact center operations, including workforce management, customer engagement, and quality assurance. 3. Monitor key performance indicators to track and evaluate the effectiveness of the contact center operations. 4. Conduct regular performance reviews and provide coaching and feedback to contact center staff to promote continuous improvement. 5. Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience. 6. Analyze and interpret data to make informed decisions and drive operational efficiencies. 7. Develop and implement training programs to support the professional development of contact center staff.

Requirements: 1. 8+ years of experience in contact center management or related field. 2. Strong leadership skills with a passion for driving performance and motivating teams. 3. Energetic and results-driven with a strategic mindset and a focus on continuous improvement. 4. Excellent communication and interpersonal skills. 5. Ability to conduct research and analyze data to inform decision-making. 6. Proficiency in Microsoft Office suite and contact center technologies. 7. Bachelor's degree in Business Administration or a related field.

Personality traits: passionate, energetic Soft skills: strategic planning, research

Benefits: - Gym membership - Free food - Profit sharing

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

If you are a talented and experienced Contact Center Manager looking for a new challenge in a dynamic and inclusive work environment, we encourage you to apply before the deadline on 2024-04-17. Join us at VF and be part of a team that values excellence and innovation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.