Contact Center Manager

AbbVie is seeking a part-time Contact Center Manager to join our team in Geneva, Switzerland. As a Contact Center Manager, you will play a key role in our customer service operations, overseeing a team of contact center representatives and ensuring the delivery of high-quality service to our customers.

Responsibilities: - Manage and oversee the daily operations of the contact center, ensuring efficient and effective customer service delivery - Develop and implement strategies to improve the customer experience and drive customer satisfaction - Monitor key performance metrics, identify trends, and implement solutions to address any issues - Train and coach contact center representatives to enhance their performance and professional development - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner - Stay up-to-date on industry trends and best practices in customer service management - Conduct regular performance reviews and provide feedback to contact center representatives - Handle escalated customer complaints and provide resolution as needed

Requirements: - Bachelor's degree in Business Administration or a related field - 7 years of experience in a customer service or contact center management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Adaptable and able to thrive in a fast-paced environment - Proficient in data analysis and strategic planning - Experience with CRM software and contact center technology - Visa sponsorship and disability insurance benefits are provided - Company equipment will be provided for remote work

Working at AbbVie, you will be part of a diverse and inclusive team dedicated to understanding and exceeding customer expectations. We are committed to providing equal opportunities for all and welcome applications from individuals of all backgrounds and experiences.

Deadline to apply: May 25, 2024

Join AbbVie and make a difference in the lives of our customers by creating exceptional customer experiences as a Contact Center Manager in Geneva, Switzerland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.