Contact Center Manager

Job Description: We are seeking a dedicated and driven Contact Center Manager to join our team at Deere in Bern, Kanton Bern, CH. As a Contact Center Manager, you will be responsible for overseeing the daily operations of our contact center, ensuring high levels of customer satisfaction and efficiency. You will lead a team of contact center agents, providing guidance, support, and training as needed.

Responsibilities: - Develop and implement strategies to improve contact center performance and achieve key performance indicators - Monitor and analyze contact center metrics to identify areas for improvement - Manage and motivate contact center agents to achieve their goals and meet performance targets - Handle escalated customer inquiries and complaints in a professional and efficient manner - Collaborate with other departments to ensure a seamless customer experience - Develop and implement training programs for contact center agents - Conduct regular performance evaluations and provide feedback for improvement - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 7 years of experience in contact center management - Strong decision-making skills and the ability to adapt to changing situations - Excellent communication and interpersonal skills - Proven track record of driving results and improving contact center performance - Experience with contact center technology and software - Ability to work well under pressure and meet deadlines - Fluency in English and German is required

Benefits: - Visa sponsorship for eligible candidates - Disability insurance coverage - Company-provided transportation for commuting employees - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to apply: May 29, 2024

If you meet the requirements and are ready to take on this exciting opportunity as a Contact Center Manager at Deere, we encourage you to apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.