Contact Center Manager

Job Description:

Core-Mark Holding is seeking a Contact Center Manager to join our team in Lausanne, Vaud, CH on a part-time basis. As an Associate Level position, the ideal candidate will have at least 5 years of relevant experience in a similar role.

Responsibilities: - Manage and oversee the daily operations of the contact center, including managing staff, monitoring performance, and ensuring quality customer service. - Develop and implement strategies to improve efficiency, customer satisfaction, and overall performance of the contact center. - Analyze data and metrics to track performance and identify areas for improvement. - Provide leadership and guidance to contact center staff, including training, coaching, and performance evaluations. - Collaborate with other departments to address customer needs and resolve issues. - Ensure compliance with company policies and procedures, as well as industry regulations. - Build and maintain strong relationships with colleagues, clients, and partners.

Requirements: - Bachelor's degree in Business Administration or a related field. - Proven experience in a contact center management role. - Excellent communication skills, both written and verbal. - Strong attention to detail and problem-solving skills. - Reliable and resilient personality traits. - Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits: - Employee discounts. - Disability insurance. - Vision insurance.

Equal Opportunity Statement: Core-Mark Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: June 25, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application today. We look forward to potentially having you join our team at Core-Mark Holding.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.