Remote Contact Center Manager

Job Description:

Ross Stores is seeking a motivated and driven Remote Contact Center Manager to join our team in Zurich, Kanton Zurich, CH. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in contact center management.

Responsibilities: 1. Lead and manage a team of remote contact center representatives to ensure high quality customer service and achieve performance targets. 2. Develop and implement strategies to optimize the contact center operations, including workflow management, resource allocation, and performance monitoring. 3. Track and analyze key performance indicators to identify trends and areas for improvement. 4. Collaborate with other departments to ensure seamless communication and coordination of customer support activities. 5. Provide regular coaching and feedback to contact center employees to support their professional growth and development. 6. Handle escalated customer inquiries and complaints in a timely and professional manner. 7. Stay updated on industry trends and best practices to continuously improve the contact center operations.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in contact center management, including remote teams. 3. Strong leadership and communication skills. 4. Excellent time management and organizational abilities. 5. Creative problem-solving skills. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office and contact center software.

Benefits: 1. Company-provided equipment for remote work. 2. Paid sick leave. 3. Visa sponsorship for eligible candidates.

Working Environment: At Ross Stores, we prioritize understanding and empathy in all interactions with customers and team members. We strive to create a supportive and inclusive work environment where everyone feels valued and respected.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We are committed to diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.