Contact Center Manager - Work from home

Job Description:

First American Financial, a leading financial services company, is seeking a Contact Center Manager to work remotely from home in Geneva, Kanton Genf, CH. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in contact center management. As a Contact Center Manager, you will be responsible for overseeing the operations and performance of our contact center team to ensure the delivery of exceptional customer service.

Responsibilities: - Manage a team of contact center agents, including training, coaching, and evaluating performance - Develop and implement strategies to improve efficiency and effectiveness of the contact center operations - Monitor key performance indicators (KPIs) to track and improve customer satisfaction and service levels - Handle escalated customer inquiries and complaints to ensure timely resolution - Collaborate with other departments to streamline processes and enhance the customer experience - Analyze data and trends to identify opportunities for continuous improvement

Requirements: - 7+ years of experience in contact center management - Experience working in a remote or virtual environment - Strong leadership and communication skills - Ability to adapt to changing priorities and demonstrate resilience under pressure - Excellent presentation and research skills - Bachelor's degree in business or a related field preferred

Benefits: - Relocation allowance for eligible candidates - Paid overtime opportunities - Visa sponsorship for qualified candidates

Working Environment: At First American Financial, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering the highest level of service and support, and we are looking for a Contact Center Manager who shares our passion for customer satisfaction.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

Deadline to Apply: May 29, 2024

If you meet the requirements and are interested in joining our team as a Contact Center Manager, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.