Remote Contact Center Officer

**Job Description:**

GameStop is seeking a Remote Contact Center Officer to join our team in Geneva, CH. As a Remote Contact Center Officer, you will be responsible for providing exceptional customer service to our customers over the phone, email, and chat. You will assist customers with product inquiries, order processing, and issue resolution, while maintaining a high level of professionalism and customer satisfaction.

**Responsibilities:** - Handle inbound and outbound customer calls, emails, and chats in a timely and professional manner - Assist customers with product inquiries, order processing, and issue resolution - Provide accurate and up-to-date information about products and promotions - Ensure customer satisfaction through excellent communication and problem-solving skills - Meet and exceed monthly performance metrics and goals - Collaborate with team members to improve processes and enhance the customer experience - Stay up-to-date on product knowledge and industry trends - Adhere to company policies and procedures at all times

**Requirements:** - 2+ years of experience in a customer service or contact center role - Driven and passionate about providing exceptional customer service - Excellent persuasion and negotiation skills - Innovative mindset with a willingness to learn and adapt to new technologies - Strong verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

**Benefits:** - Parental leave - Gym membership - Free food

**Working Environment:** At GameStop, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.

**Equal Opportunity Statement:** GameStop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such basis. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

**Deadline to apply:** 2024-04-17

Join GameStop and be part of a dynamic team that is revolutionizing the gaming industry! Apply now to become a Remote Contact Center Officer and be a part of our exciting journey.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.