Contact Center Officer

Job Description:

As a Contact Center Officer at Harley-Davidson, you will play a crucial role in providing exceptional customer service to our valued clients. This part-time position, located in Basel, Kanton Basel Landschaft, CH, is perfect for individuals at the entry level who are looking to gain valuable experience in a dynamic and exciting industry.

Responsibilities: - Handle incoming calls and emails from customers, addressing inquiries, resolving issues, and providing information about products and services - Maintain a high level of professionalism and customer service in all interactions - Accurately enter and update customer information in the database - Collaborate with other team members to ensure a seamless customer experience - Participate in regular training sessions to stay up-to-date on products, services, and procedures - Assist with additional administrative tasks as needed

Requirements: - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Ability to work independently and manage time effectively - Strategic planning and problem-solving abilities - People management skills to effectively handle customer inquiries and concerns - 0 years of experience required, making this an ideal opportunity for individuals looking to kickstart their career - Must be independent and hardworking, with a drive to succeed

Benefits: - Disability insurance to protect your financial well-being - Company transportation to make your commute easier - Medical coverage to ensure your health and well-being are taken care of

Working Environment: At Harley-Davidson, we believe in fostering a culture of curiosity and questioning to drive innovation and growth. You will have the opportunity to learn and grow in a supportive and collaborative environment.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Harley-Davidson is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.