Contact Center Representative

Job Description:

We are looking for a part-time Contact Center Representative to join our team at Hilton in Zurich, Kanton Zurich, CH. As an Associate level position, we require a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be independent, resilient, and demonstrate strong leadership and analysis skills.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide exceptional customer service to guests, answering inquiries and resolving issues promptly - Utilize CRM systems to document and track customer interactions - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance goals and quality standards set by the company - Stay updated on product knowledge and keep abreast of key industry trends - Continuously seek ways to improve processes and enhance customer satisfaction

Requirements: - High school diploma or equivalent - 4+ years of experience in customer service or a related field - Exceptional communication and interpersonal skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Proficiency in CRM software and Microsoft Office suite - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Parental leave - Company-provided equipment - Paid Time Off (PTO)

Working Environment: At Hilton, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.