Contact Center Representative

Job Description: We are currently seeking a Contact Center Representative to join our team at DKSH in Lausanne, Vaud, Switzerland. This part-time role at the Associate Level requires a minimum of 3 years of experience in a similar position. As a Contact Center Representative, you will be responsible for handling incoming customer inquiries, providing excellent customer service, and resolving issues in a timely and efficient manner.

Responsibilities: 1. Responding to customer inquiries via phone, email, and live chat 2. Providing accurate information about products and services 3. Resolving customer complaints and issues 4. Processing orders and tracking shipments 5. Collaborating with other departments to ensure customer satisfaction 6. Maintaining accurate records of customer interactions and transactions 7. Continuously improving customer service processes and procedures

Requirements: 1. Hardworking and resourceful individual with a strong work ethic 2. Excellent problem-solving skills and ability to think on your feet 3. Strong presentation skills and ability to communicate effectively with customers 4. Previous experience in a customer service or contact center role 5. Proficiency in Microsoft Office and CRM software 6. Fluency in English and French (additional languages are a plus) 7. Ability to work independently and as part of a team

Benefits: 1. Training and professional development opportunities 2. Gym membership 3. Visa sponsorship for eligible candidates

Working Environment: At DKSH, we prioritize building strong relationships with colleagues, clients, and partners. Our team is dedicated to creating a positive and collaborative work environment where everyone can thrive and grow professionally.

Equal Opportunity Statement: DKSH is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-04

If you meet the requirements and are interested in joining our team as a Contact Center Representative, please submit your application before the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity at DKSH in Lausanne, Switzerland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.