Contact Center Representative - Work from home

Job Description:

Lonza Group AG is seeking a part-time Contact Center Representative to join our team. This position is work from home, providing flexibility and the opportunity to work in the comfort of your own environment. As an Entry Level role, no prior experience is required, making it an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Handle incoming and outgoing calls with customers in a professional and courteous manner - Provide exceptional customer service by addressing inquiries, resolving issues, and providing information on products/services - Document all customer interactions accurately and timely in the database - Collaborate with team members and supervisors to ensure customer satisfaction and team success - Adhere to company policies and procedures at all times - Meet quality and productivity standards set by the company

Requirements: - Confident and hardworking individual with a passion for customer service - Strong analytical skills to assess customer needs and provide effective solutions - Excellent people management skills to navigate challenging customer interactions - Ability to work well in a fast-paced and dynamic environment - Must have a reliable internet connection and a quiet workspace for remote work - High school diploma or equivalent

Benefits: - Disability insurance to provide financial protection in case of unexpected circumstances - Remote work flexibility to accommodate work-life balance - Paid Time Off (PTO) for time away from work to relax and recharge - Opportunities for career advancement and personal growth within the company

Working Environment: At Lonza Group AG, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about providing top-notch customer service and creating positive experiences for our customers. We believe in fostering a supportive and inclusive work environment where all employees can reach their full potential.

Deadline to Apply: Interested candidates should submit their applications by May 2, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team.

Equal Opportunity Statement: Lonza Group AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.