Remote Contact Center Specialist

Sefar AG is seeking a motivated and energetic Remote Contact Center Specialist to join our team in Lausanne, Vaud, CH. This part-time position is ideal for individuals at the Associate Level with at least 4 years of experience in customer service or contact center roles. The ideal candidate will be passionate about delivering excellent customer service and have strong persuasion and strategic planning skills.

Responsibilities: - Handle inbound and outbound calls, emails, and live chats from customers - Provide product information, troubleshoot issues, and resolve customer complaints - Meet or exceed performance targets for customer satisfaction, response times, and resolution rates - Maintain accurate and detailed records of customer interactions in the CRM system - Collaborate with team members and other departments to improve processes and customer experience - Stay up to date on product knowledge and company policies to provide accurate information to customers - Adhere to company policies and procedures, including confidentiality and data security guidelines

Requirements: - Bachelor's degree or equivalent experience in customer service or related field - Strong communication skills, both written and verbal - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in MS Office and CRM software - Energetic and passionate about providing excellent customer service - Proven track record of meeting or exceeding performance targets - Experience with remote contact center tools and technologies is a plus - Must have access to a reliable internet connection and a quiet workspace for remote work

Benefits: - Vision insurance - Joining Bonus - Relocation allowance

Working environment: At Sefar AG, we uphold the highest standards of ethical conduct and integrity. We value diversity and are committed to creating a supportive and inclusive work environment for all employees. We encourage professional growth and development through training programs and opportunities for advancement.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Sefar AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.