Remote Contact Center Specialist

Job Description:

Universal Health Services is seeking a Remote Contact Center Specialist to join our dynamic team in Lausanne, Vaud, CH. This part-time entry-level position requires no prior experience, making it perfect for those looking to kickstart their career in healthcare.

Responsibilities: 1. Handle incoming calls from patients and provide exceptional customer service. 2. Assist patients with scheduling appointments, answering inquiries, and resolving concerns. 3. Utilize the company's contact center software to accurately document patient interactions. 4. Collaborate with team members to ensure smooth operations and seamless patient experiences. 5. Adhere to company policies and procedures to maintain quality service standards.

Requirements: 1. Independent and resilient personality traits to thrive in a remote work environment. 2. Strong project management skills and the ability to make informed decisions. 3. Excellent communication skills and a customer-focused mindset. 4. Proficiency in computer software and the ability to learn new systems quickly. 5. High school diploma or equivalent required.

Benefits: 1. Paid overtime opportunities for those looking to increase their earnings. 2. Disability insurance to ensure financial protection in case of unexpected circumstances. 3. Company transportation options available for eligible employees.

Working Environment: At Universal Health Services, we prioritize the growth and development of our employees. We encourage a culture of ongoing learning and provide resources for personal and professional advancement.

Equal Opportunity Statement: Universal Health Services is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: Interested candidates are encouraged to apply by May 15, 2024. Don't miss this opportunity to join a reputable healthcare organization and start your career on the right path. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.