Customer Care Assistant

Job description:

Bristol-Myers Squibb is seeking a part-time Customer Care Assistant to join our team in Lausanne, Switzerland. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer service role. We are looking for a confident and resourceful individual with strong negotiation and creativity skills.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and in-person interactions. 2. Handle and resolve customer complaints and issues in a timely and professional manner. 3. Assist customers with product inquiries, orders, and returns. 4. Collaborate with internal teams to ensure customer satisfaction and retention. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 3 years of experience in customer service. 2. Strong communication and interpersonal skills. 3. Ability to handle stressful situations with composure. 4. Proficient in Microsoft Office and CRM software. 5. Visa sponsorship, travel & spending expenses, and life insurance provided.

Benefits: - Visa sponsorship for qualified candidates. - Travel and spending expenses covered. - Life insurance for all employees.

Working Environment: At Bristol-Myers Squibb, we thrive in an energetic and rapidly evolving work setting. We value collaboration, creativity, and innovation in all aspects of our business.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.